Technical Support

q1s Technical Product Support Team

If you require the assistance of the q1s Technical Support Team; to ensure excellent & efficient technical support, we ask for:

  • All dimensions of a product be provided in text format (no photos or videos of tape measures or rulers against the part). — Try our contact us for support
  • Detailed description of the part required
  • Quantity required for enquiries and special requests
  • Clear, in-focus photos showing the main features of the product including any branding or markings.
  • Your q1s account number, postcode, and contact name for streamlined processing

Contact support

Contact us today and discuss your Locksmith Service requirements.

Contact us for support

Call us to discuss on 07368 800245

Related services

Need help choosing the right product?

Our team offers meaningful advice for trade and domestic customers.

Shipping note

Next-Day Delivery Information

While we aim to deliver your order via next-day delivery, this is not guaranteed. Once we dispatch the parcel we rely on the courier — we do not issue postage refunds if the parcel does not arrive the following day.

No Sunday delivery

Royal Mail and FedEx do not offer Sunday delivery.

Order by 6pm

Orders placed after 6pm may dispatch the following day — we’ll still try to send later the same evening when we can.

Peak season updates

Contact customer service for the latest delivery times around busy periods.

Need a delivery update? Our UK team can check courier progress and advise on cut-off times.

Contact us